If calls ring out while the front desk is busy
AI receptionist
Answers in your shop's name, gets the year, make, model, and what's wrong, and books into open appointment slots.
For auto repair shops
Stop losing jobs because you're busy. Let us handle the busywork.
We learn where your shop is losing time and work, then build AI automations for exactly that. Missed calls, follow-ups, status updates, reminders, or whatever else your shop needs.
Ridgeline Auto CareFictional example
TodayClick to openTap to open
Today: 5 handled · 4 booked
Incoming call(555) 010-7742 · 7:18 PM
AIThanks for calling Ridgeline Auto Care. This call may be recorded. What's going on with your vehicle?
CallerMy brakes started grinding on my 2017 Accord.
AISorry to hear that. We can take a look tomorrow at 8 AM. Does that work?
CallerYes, 8 works.
ResultBooked
Brake inspection · 2017 Honda Accord, grinding
Booked · Tue 8:00 AM, on the schedule
Front desk · summary waiting in the morning
Booked after hours, with no one at the desk
Missed call(555) 010-3318 · 5:52 PM
Call missed · front counter busy · 5:52 PM
Auto text · 40s laterHi, this is Ridgeline Auto Care. Sorry we missed your call. What's going on with your vehicle? Reply STOP to opt out.
DanCheck engine light came on and it's running rough. 2015 F-150.
Auto textThanks! Someone from the shop will call you back in a few minutes.
ResultBooked
Check engine light · 2015 Ford F-150, running rough
Shop called back · 5:58 PM
Booked · Wed 9:00 AM
A missed call that turned into a booked job
Repair order #51072019 Chevy Silverado · 3:52 PM
Repair order marked done in the shop software · 3:52 PM
Auto textHi Tom, your Silverado is ready for pickup. We're open until 6 PM. Reply STOP to opt out.
TomGreat, I can be there around 4:30.
ResultPicked up
Ready text sent · 3:52 PM, the moment it was done
"Is it ready?" call · never needed
Picked up · 4:40 PM
The front desk never had to pick up the phone
Website form4 tires · 2019 Toyota RAV4 · 2:10 PM
Auto text · 40s laterHi Lisa, thanks for reaching out to Ridgeline. What size are your tires? It's on the sidewall, like 225/65R17. We'll send you a few options.
Lisa225/65R17.
Front desk texted 3 tire options with prices · 2:41 PM
LisaThe middle one. Saturday morning?
Auto textYou're booked Saturday at 9 AM. We'll have the tires ready when you get here.
ResultBooked
Tire size · collected in the first minute
Prices · sent by the front desk, not the AI
Booked · Sat 9:00 AM
Replied in under a minute, while she was still comparing shops
Declined repair follow-upFront struts · 2016 Subaru Outback
Struts recommended, declined at last visit · 2 weeks ago
Check-in 2 · Today 9:30 AMHi Kate, it's Ridgeline. Just checking in on the front struts for your Outback. Reply here and we'll find a time that works.
KateThursday works if you have room.
Auto textYou're booked Thursday at 10 AM. See you then!
ResultBooked
Declined work · front struts
Replied after · 2nd check-in
Booked · Thu 10:00 AM, follow-ups stopped
Recommended work that came back on its own
Fictional example. Ridgeline Auto Care isn't a real shop.
Missed callsCar-ready updatesDeclined repairsService remindersQuote requestsReview requestsAppointment remindersAfter-hours coverage
Always working, even when your shop is slammed.
Calls, texts, web requests, and updates from your shop software all feed one system. It handles the repetitive work and tells you what happened.
Your TandemPartners system
Our process
From first call to a system that runs itself.
Two calls before any work starts. On the first, we learn your business and where it loses jobs. On the second, we propose fixes for exactly those problems.
Step 1 of 4 · Northgate AutoDiscovery call notes
Fictional exampleMO
Discovery call with Mike, ownerRecording notes · 34 min
After 5 PM, calls go to voicemailCallers try the next shop on the list
Problem 1Front desk buried in "is my car ready?" callsAbout two hours a day answering status questions
Problem 2Declined repairs never followed upRecommended work sits in the shop software
Problem 3Website quote requestsFront desk replies same day already
Working fine
Problem foundWhat we'd build
After-hours voicemailAI receptionist
"Is my car ready?" callsCar-ready texts
Declined repairsFollow-up texts
Quote requestsAlready working, left out
One price for this shop · setup + monthlyWritten proposal
After-hours call: "My brakes are grinding"AI booked an 8 AM inspection
RunningPassed"How much for new brakes?"Declined to quote, offered an inspection
RunningPassedRepair order marked doneCustomer texted that the car is ready
RunningPassedCustomer replies to a declined-repair textFollow-up stopped, shop notified
RunningPassed0 of 4 passed4 of 4 passed · ready for the owner to try
Jobs booked by week14 this month
Wk 1Wk 2Wk 3Wk 4
Fictional numbers for illustrationExample report
Built to be trusted by you and your customers.
The system talks to your customers in your name, so it's set up to behave the way you would.
- Never pretends to be a person, and takes a message and alerts you whenever someone asks for one
- Tells callers the call may be recorded
- Texts only people who contacted you or opted in, with STOP in every thread
- Never quotes prices or diagnoses a vehicle
Common problems and how we fix them.
These are real problems we fix in shops every day. Your system is built around what your discovery call shows, so yours may look different.
Customer names and numbers in these examples are for illustration.
Your price depends on what you need.
Every shop loses time and jobs in different places. You only pay for what your discovery call shows you need.
What we can build:
- AI receptionist
- Missed-call text-back
- Car-ready updates
- Declined-repair follow-up
- Service reminders
- Review requests
- Quote request replies
- Lead pipeline
Plus anything else your shop needs.
Setup + management · one package
We build only what your discovery call found, connect it to your shop, and test it with you before launch.
We monitor it, fix problems, update it as your shop changes, and go over the results with you every month.
Calls, texts, and AI minutes are listed separately. No other fees.Refund and cancellation policy →
About
One founder. You work with me directly.
I'm Jacob Krzynowek, owner and founder of TandemPartners and an AI student at Bentley University.
Studying AI, I noticed a gap. AI can now handle a lot of the repetitive work in a shop, from answering calls and following up on declined repairs to texting customers when their car is ready. But most shop owners are too busy running their business to figure out which tools are worth it or how to set them up. That's where we come in. We handle all of it for you, from picking the right tools to setting them up and keeping them running, so your shop wins the work everyone else lets slip.
I started TandemPartners so business owners don't fall behind. I learn how your shop runs, build only what you need, test it with you before it goes live, and stay your direct contact after launch.
Email: Contact@TandemPartnersHQ.com
Questions before you start.
Short answers to what owners ask first. Pricing details are in the pricing section.
It depends on your business and what you need. After the discovery call, we propose only what fixes your problems and give you the price in writing. Setup and monthly management come together. Setup is paid up front, and calls, texts, and AI minutes are listed separately.
No. Calls are a common starting point, but we build whatever your shop needs. That can mean texting customers when their car is ready, following up on declined repairs, sending service reminders, asking for reviews, or pulling reports from your shop software. If it's repetitive and costing you time or jobs, we can likely automate it.
It sounds natural, but it never claims to be a person. If a caller asks, it says it's an automated assistant for your company. If they want a person, it takes a message and alerts you right away.
It only books into open slots and never quotes prices, which avoids the most common mistakes. Callers hear that the call may be recorded, and you get a summary of every call so you can check what was said. When something needs adjusting, we change the script.
Setup and monthly management come as one package, priced together in writing. After launch it's month-to-month, and you can cancel with 30 days' notice by email.
Find out what your shop is missing.
Tell us a little about your business. We'll reach out within one business day to schedule your discovery call.
1Fill out the form2Discovery call3Proposal call, priced for your business
Got it.
We'll reach out within one business day to schedule your discovery call.